WhatsApp follow-up message templates
Short, polite messages for the moments sales usually go quiet. Copy one, change the words in [brackets] and send it from WhatsApp.
Keep it short, ask one question, and offer a concrete next step. Write in your own voice, and wait one to three days before the next reminder.
After you sent a price or quote
One or two days after the offer, when the customer hasn’t answered.
Hi [Name], did you get a chance to look at the quote? If anything is unclear, I’m happy to explain.
Hi [Name], just checking in on the offer for [product]. Would it help if I sent a couple of options at different prices?
Hi [Name], the price I sent is valid until [date]. Shall I reserve it for you?
When the customer said “I’ll think about it”
A few days later. Make it easy to say what is holding them back.
Hi [Name], have you had time to think it over? If there’s a question I can answer, just ask.
Hi [Name], is anything stopping you, like the price, timing or delivery? Tell me and I’ll see what we can do.
When the customer says it’s too expensive
Answer the objection instead of going quiet.
I understand. What budget did you have in mind? I’ll check what we can offer within it.
Thanks for being honest. The price includes [what is included]. If it helps, we also have [cheaper option] at [price].
After a viewing, visit or call
The same day or the next morning, while it is fresh.
Hi [Name], thanks for coming by today. What did you think? I can send more details or other options.
Hi [Name], it was good to talk. As agreed, here is [what you promised]. When would suit you for the next step?
When the customer stopped replying
After a week of silence. One last, friendly message.
Hi [Name], I don’t want to bother you. Is this still relevant for you, or should I close your request for now?
Hi [Name], just a short note: if you’d like to come back to [product] later, I’m here. Have a good day!
Reconnecting with old leads
Weeks or months later, with a real reason to write.
Hi [Name], you asked us about [product] in [month]. We now have [news or offer]. Would you like the details?
Hi [Name], we spoke a while ago about [topic]. Are you still looking, or did you find a solution?
When the customer waited too long for your reply
Apologise briefly and answer straight away.
Hi [Name], sorry for the late reply. [Answer to their question]. Is there anything else I can help with?
Hi [Name], apologies for keeping you waiting. Yes, [answer]. Shall I [next step] for you?
Know who to send them to
Templates help once you know who is waiting. Chatdue finds the chats that need a follow-up in your WhatsApp and writes a suggested next message for each one, based on the conversation.
More on follow-ups
See which customers are still waiting
Start the 30-day free trial with 1 WhatsApp number. No card, no automatic charge.
Start free trial