Chatdue blog
Blog: Customer service
Customer service
Customer Complaint Analysis: You Replied, but Was the Problem Resolved?
A fast reply is not the same as a fix. A method for finding unresolved cases by comparing the customer’s question, the answer given and confirmation of the outcome.
Customer serviceHow to Find Unanswered Customer Enquiries in WhatsApp
The last message coming from a customer does not mean they are waiting for you. A checklist and a simple work table for finding the enquiries that really need a reply.