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Blog: Analytics
Analytics
How to Analyse Old WhatsApp Conversations: What to Check in Your First Audit
In your first audit of old chats, record the coverage first, start with three questions and check the results against the original messages. A practical plan that shows data gaps.
AnalyticsWhatsApp Statistics vs Conversation Analytics: What Message Counts Miss
Message counts, response times and conversation content answer different questions. Use an example and a selection checklist to decide which analysis your business needs.
AnalyticsCustomer Needs Analysis from Conversations: What Do Your Customers Ask For Most?
Group the products, services and terms customers keep asking for. Build a needs map from your chats without mistaking message volume for market demand.
AnalyticsCustom WhatsApp Conversation Analytics: 15 Business Questions to Ask Your Chats
Fifteen concrete questions about sales, objections and service, with the result fields for each. Learn to turn a business question into something a chat can actually answer.